Shipping policy

At Goowa Collection, we are committed to getting your order to you safely and as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received. Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a confirmation email containing tracking information when available.

Shipping Times

Estimated delivery times are:

United States: 3-7 business days
International: 7–14 business days

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier issues, customs, holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, and available shipping method.

From time to time, we may offer free shipping promotions. Any applicable promotion will be clearly displayed at checkout.

Order Tracking

Once your order has shipped, you can track your package using the tracking number provided in your shipping confirmation email.

Please allow 24–72 hours for tracking information to update after the shipping label has been created.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an incorrect address, please contact us as soon as possible. We will do our best to update the address before the order is shipped, but we cannot guarantee that changes can be made after processing.

Lost, Stolen, or Damaged Packages

Once an order has been delivered to the shipping address provided at checkout, [Your Store Name] is not responsible for packages that are lost or stolen after delivery.

If your package arrives damaged, please contact us within 48 hours of delivery and provide photographs of the damaged package and items so we can review the issue.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can help investigate the shipment.

For international orders, customs processing may cause additional delays.

Customs and Duties

For international orders, customers may be responsible for customs duties, taxes, or other fees imposed by the destination country. These charges are not included in the product or shipping price unless otherwise stated.

If you have questions about your order or shipping, please contact us at:

Email: [waongo.mohamine@icloud.com]
Store: [Goowa Collection LLC]

We are happy to assist you with your order.